What do I do after I get my fax confirmations?
If you are contacted by a creditor, follow these instructions:
1) Scan and email, fax or mail us any collection letters (not monthly statements).
2) Write down any conversations you have on the phone with a collector. Get:
a. The person’s name
b. Their company’s name
c. The date, day and time of the call
d. The name of the creditor they are calling for (if they are a “third party” collector)
e. If you have a confirmation slip that they got your letter, tell them
f. If they didn’t or if they are new to you, get their fax number and tell them you’ll be faxing a letter describing your situation
g. Tell us what they told you
3) You can scan what you have written down and email it to us at: firstname.lastname@example.org or you can fax it to: 1-312-263-1637 or you can mail it to:
I Can't Pay/Heartland Financial Services, LLC
180 N. Michigan Ave, Ste. 908
Chicago, IL 60601
4) You can also call us at: 1-888-332-8066.